Shipping Policy

Standard Shipping (Australia-Wide)

Orders under $98 (incl. GST): $9.90 flat-rate standard shipping
Orders $98 and over (incl. GST): Free standard shipping (Australian delivery addresses only; excludes bulky items and part-shipped orders.)

Important: Free Shipping Limits

Free standard shipping applies only to new orders that qualify at the time of purchase.

Free shipping does not apply to:

Replacement orders
Exchange shipments
Orders placed using change-of-mind store credit
Any re-shipment required due to an incorrect purchase decision

Exchanges / Replacement Shipping Fees (Change-of-Mind)

If you are exchanging an item due to change of mind or incorrect purchase:

You may collect the replacement in-store at no charge, or
A flat shipping fee of $25 applies for shipping the replacement within Australia (bulky items excluded; freight calculated by destination and size).

Part-Shipping (Split Shipments)

If one or more items in your order are out of stock and you request a partial shipment, an additional fee may apply (usually from $6.95, depending on size and destination).

Bulky Items

Exceptionally large or heavy items incur additional freight charges (e.g. large printers, telescopes, large tripods, studio/background kits, light stands, dry cabinets, paper rolls, hard cases, or multiple-quantity orders).

We will contact you with the shipping cost for bulky items before charging anything extra, and you can choose whether to proceed.

Delivery Timeframes (Guide Only)

Sydney Metro: 1–3 business days
ACT / Regional NSW: 2–4 business days
Major towns VIC/QLD/SA: 2–4 business days
WA: 3–5 business days
NT / remote: 5–10 business days

Delivery times may be impacted during peak periods and carrier disruptions.

Dispatch Timeframes

In-stock orders placed before 1:00pm (business days) usually dispatch same day or next business day.
Weekend/public holiday orders are processed next business day.
During peak periods (Black Friday / Christmas / Boxing Day / EOFY), dispatch of in-stock orders may take up to 5 business days.

Shipping Method

We primarily ship via Australia Post eParcel (tracked). Some items may ship direct from a distributor to reduce delays. This does not affect your consumer rights.

Express Shipping

Express shipping is available from $25–$30 up to 5kg (cubic). Overnight delivery is not guaranteed by carriers, but express is prioritised.

PO Boxes & Click & Collect

PO Box delivery is available.
Click & Collect is available from 395 Princes Hwy, Rockdale NSW 2216.

Out-of-Stock / Pre-Order / Back-Order Items

Stock availability shown on our website is a guide only and may not always be 100% accurate. If an item in your order is not in stock, we will contact you as soon as possible with an estimated timeframe. Where available, part-shipping can be arranged but may incur additional shipping charges.

More Information

If you’d like any more information on the above, please send us an email or call 02 9558 3116.