https://www.camera-warehouse.com.au/ handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
All returns, under whatever circumstances, must be authorised by Camera-Warehouse. Please do not send goods to us before you have been issued with a Camera-Warehouse authorisation number as this helps us track the progress of your return. Delivery of returns received without a returns number, or without clear reference to the returns number on the packaging, may be rejected.
Cost of returning goods
Under all circumstances, you will be required to cover the cost of returning faulty or unwanted goods to Camera-Warehouse or the manufacturer.
Camera Warehouse 14-day Returns Policy:
Even though, under the Australia Consumer Law, we are not obliged to accept change-of-mind returns, Camera Warehouse understands that incorrect decisions are sometimes made and we're happy to help.
Within 14 days of your purchase date, you can return the goods to us for a Store Credit, not a refund.
The goods must be returned in their original condition, unopened / in original packaging, unused, undamaged and, with a copy of the receipt.
While we do offer free shipping on most products or a low flat rate of $9.90, this does not account for sending a replacement item for change-of-mind returns. In this situation, you can either pick up the item in-store for free or for shipments within Australia, there will be a flat shipping fee of $13.95. This excludes bulky items which costs are calculated by location.
***Please note: that this policy is not applicable to DSLR/Mirrorless Cameras, lenses, lens adapters, software, memory cards, special order items, demo stock, runout models, products on while stocks last sale and faulty or damaged items.
If the product has already been used and you've changed your mind about the purchased, then we may still accept it back for a store credit or exchange but it will at our discretion and it may be subject to a re-stocking fee.
Returns are accepted subject to the following conditions:
- Goods must be within original manufacturer’s warranty period
- Contact with the relevant manufacturer’s helpdesk has been made and a case number/ID received
- Faulty goods must be returned including all original packaging and box contents unless otherwise specified
- Replacements will be despatched on receipt of the faulty product*
- Certain faults are not covered under warranty; normal wear and tear, physical damage or any sign of misuse to a unit or any fault caused by improper use is not covered; in such cases the returned goods may be rejected and returned to you
Your right to cancellation:
You have the right to cancel your order at any time before your order is despatched without charge. Once the products have been despatched to you, you may return any product to us as above.
Returning faulty goods:
Before returning a product as faulty we ask that you check with the relevant manufacturer’s technical helpdesk for a possible resolution. Please retain your manufacturer’s case ID as this is required to return all products. If you believe your goods were faulty on receipt (also known as "dead on arrival" or "DOA"), please inform us as soon as possible.
Manufacturers do not guarantee compatibility with 3rd party hardware. If a product is found to be incompatible with other equipment, but is not itself faulty, then we will accept it back subject to the terms listed above. We do not offer a trial period on purchases.
If you’d like any more information on the above, please send us an email.