Terms and Conditions of Use


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern https://www.camera-warehouse.com.au/’s relationship with you in relation to your use of this website.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and https://www.camera-warehouse.com.au/’s rights and obligations to each other.


It is an essential pre-condition to you using our website that you agree and accept that https://www.camera-warehouse.com.au/is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), https://www.camera-warehouse.com.au/’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of https://www.camera-warehouse.com.au/.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.


https://www.camera-warehouse.com.au/ handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.


All returns, under whatever circumstances, must be authorised by Camera-Warehouse. Please do not send goods to us before you have been issued with a Camera-Warehouse authorisation number as this helps us track the progress of your return. Delivery of returns received without a returns number, or without clear reference to the returns number on the packaging, may be rejected.

Cost of returning goods

Under all circumstances, you will be required to cover the cost of returning faulty or unwanted goods to Camera-Warehouse or the manufacturer.

Camera Warehouse 14-day Returns Policy:

Even though, under the Australia Consumer Law, we are not obliged to accept change-of-mind returns, Camera Warehouse understands that incorrect decisions are sometimes made and we're happy to help.
Within 14 days of your purchase date, you can return the goods to us for a Store Credit, not a refund.
The goods must be returned in their original condition, unopened / in original packaging, unused, undamaged and, with a copy of the receipt.

While we do offer free shipping on most products or a low flat rate of $9.90, this does not account for sending a replacement item for change-of-mind returns. In this situation, you can either pick up the item in-store for free or for shipments within Australia, there will be a flat shipping fee of $13.95. This excludes bulky items which costs are calculated by location.

***Please note: that this policy is not applicable to DSLR/Mirrorless Cameras, lenses, lens adapters, software, memory cards, special order items, demo stock, runout models, products on while stocks last sale and faulty or damaged items.

If the product has already been used and you've changed your mind about the purchased, then we may still accept it back for a store credit or exchange but it will at our discretion and it may be subject to a re-stocking fee.


Returns are accepted subject to the following conditions:

  • Goods must be within original manufacturer’s warranty period
  • Contact with the relevant manufacturer’s helpdesk has been made and a case number/ID received
  • Faulty goods must be returned including all original packaging and box contents unless otherwise specified
  • Replacements will be despatched on receipt of the faulty product*
  • Certain faults are not covered under warranty; normal wear and tear, physical damage or any sign of misuse to a unit or any fault caused by improper use is not covered; in such cases the returned goods may be rejected and returned to you

Your right to cancellation:

You have the right to cancel your order at any time before your order is despatched without charge. Once the products have been despatched to you, you may return any product to us as above.

Returning faulty goods:

Before returning a product as faulty we ask that you check with the relevant manufacturer’s technical helpdesk for a possible resolution.  Please retain your manufacturer’s case ID as this is required to return all products.  If you believe your goods were faulty on receipt (also known as "dead on arrival" or "DOA"), please inform us as soon as possible.

Incompatible goods:

Manufacturers do not guarantee compatibility with 3rd party hardware. If a product is found to be incompatible with other equipment, but is not itself faulty, then we will accept it back subject to the terms listed above. We do not offer a trial period on purchases.

More information:

If you’d like any more information on the above, please send us an email.


https://www.camera-warehouse.com.au/ may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between https://www.camera-warehouse.com.au/ and the owners of those websites. https://www.camera-warehouse.com.au/ takes no responsibility for any of the content found on the linked websites.

https://www.camera-warehouse.com.au/’s website may contain information or advertisements provided by third parties for which https://www.camera-warehouse.com.au/ accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, https://www.camera-warehouse.com.au/ absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. https://www.camera-warehouse.com.au/ gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of https://www.camera-warehouse.com.au/ to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.


At https://www.camera-warehouse.com.au/, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. https://www.camera-warehouse.com.au/’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.


We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.


https://www.camera-warehouse.com.au/ may be required, in certain circumstances, to disclose information in good faith and where https://www.camera-warehouse.com.au/ is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.


If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of https://www.camera-warehouse.com.au/. https://www.camera-warehouse.com.au/ expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then https://www.camera-warehouse.com.au/ will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. https://www.camera-warehouse.com.au/ reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

https://www.camera-warehouse.com.au/ expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


These terms and conditions represent the whole agreement between you and https://www.camera-warehouse.com.au/concerning your use and access to https://www.camera-warehouse.com.au/’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and https://www.camera-warehouse.com.au/ that results in litigation then you must submit to the jurisdiction of the courts of NSW.

By using our website, you agree to the following conditions.

Product and pricing information

Prices of goods and services and delivery and other charges displayed on the Camera-Warehouse website are current and reliable at the time of publishing, but are subject to variation without notice.

Whilst we always aim to be as accurate as possible in describing the products and in their pricing, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund

Placing your order

Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will send an order confirmation to you by email for the sole purpose of confirming the details of your offer. Any error in these details should be communicated to us immediately. It is important to note, however, that this order confirmation email does not constitute an acceptance of your offer by Camera-Warehouse or reflect the status of your order in any way.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

We reserve the right to cancel or refuse any orders, whether or not the order has been confirmed and your credit card charged or if you have paid through PayPal. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately process a refund / credit to your credit card. If you have paid through Paypal and your order is cancelled, we will issue you refund through PayPal immediately.

Your privacy is of the utmost importance to us

Your personal details:

Your details are safe with us, we will never share or sell your details with or to anyone:

  • Any information we take from you is stored on our highly secure servers
  • Your credit card details are not stored at all
  • Your address and email details are used only for delivering your goods, we won’t SPAM you with emails you haven’t asked for We won’t sell or share any of your details with other companies; no ifs, buts, maybes or sometimes - we simply don’t do it!

More information:

If you would like any more information on the above, please send us an email.

Credit Card Security

If you choose to pay for your order by credit card, you can be assured that we employ the latest security measures to ensure the safety of your details. We use eWAY for our online credit card processing facility and they provide the most secure encryptions for online businesses. This includes, but is not limited to:

  • We do not store your credit card details
  • We will never ask you to email your credit card number to us (although we may ask for additional information to verify the details provided at order time)
  • Your order is subject to additional security checks to ensure you are the genuine credit card owner that has been used. One our sales team members may contact you and we may perform a random verification charge (RVC). We charge a very small amount on your credit card and we ask you to verify that amount in response to the email. The amount is then fully refunded to your card.

If you'd like further assurance, please send us an email.

Cost of shipping:

For Orders Under $98 Incl GST; The standard freight charge on all orders is $11 Incl GST Flat Fee Australia Wide.

For Orders at $98 or over* Incl GST; Shipping is Free! (*only to an Australian delivery address and excludes bulky items. See below for bulky items)

Transit time for deliveries

Once your order is despatched from our warehouse, it generally takes between 1-4 days to get delivered, subject to your location. There can be extra delays for remote locations in which case deliveries can take between 4-8 business days.

Method of Shipment:

We currently use eParcel which is a couriered service by Australia Post.This is a standard service and not an express service.

Our Express Shipping Offering:

We can offer overnight shipping to most locations in Australia for $25-$35, up to 5KG (cubic weight). For express shipping on orders over 5KG, a shipping quotation will need to be arranged. Please send us an email and we'll provide you with a quote.

Bulky Items: What is considered as a bulky item or order?

Exceptionally large or heavy items are subject to additional freight charges. Items such as; Large Printers, Telescopes, Large Tripods, Large Studio Equipment, Background Kits, Light Stands, Large sized Dry Cabinets, Paper Rolls, Large Sized Hard Cases (Pelican cases, Vanguard). This may also applies to multiple quantity orders for example if you order 2 or more quantities of the same item shipping to the same location or multiple different items shipping to the same location. 

What is the Cost of Shipping Bulky Items?

The shipping cost for bulky items or bulky orders will vary depending on the product(s) you order and also the postcode / delivery address. We will contact you before to discuss your options and freight charges and you can decide whether you would like to proceed or not. We will never charge any extra shipping fees without your approval. 

Shipping to PO Box Addresses;

We do ship to PO Boxes. Just place your order as you normally would and enter the PO Box details in the delivery address section on the checkout page.

How soon do we ship your order?

Currently, due to a high volume of orders in this end of year sales period there have been delays in our processing times. Orders are generally dispatched within a week of placing an order, if your requirement is urgent, please call us on 02 9558 3116 and we’ll be happy to make every effort to get your order out in time for when you need it. At this point in time, in stock ready to ship items/orders can take between 1-4 business days to ship. **If you order is urgent, please contact us prior to placing your order to discuss shipping options.

Normally, orders for products that are in stock and placed before 13:00 (1:00pm) on weekdays (excluding public holidays) will be shipped on the same day. 

Orders that are placed after 13:00 (1:00pm), on weekends or on public holidays will be processed on the next working day.

If any of the items on your order aren’t in stock, we’ll let you know as soon as possible and provide an estimated shipping time. This will normally be 3-4 days, but can be longer for more popular items.

If ever you’re in doubt, please call us on 02 9558 3116.

Collectiong your order from our Store:

Yes, you can collect from our Store based at 395 Princes Hwy Rockdale, just next door to Spotlight. To help us secure stock for you, you can still place an order online and select collection as the delivery method. If the goods aren’t in stock at the time of ordering, we’ll contact you to let you know when they arrive, and again when they get here. Please make sure you bring ID with you.

Out-of stock goods:

Whilst we make every effort to ensure that the stock availability information on the site is kept up-to-date, it is not always 100% accurate and should therefore be used as a guideline only. If any part of your order is out-of-stock we will let you know as soon as possible and advise you when we expect to receive more. Part-shipment of orders (shipping the items that are available at the time with the rest to follow) is available by arrangement, but may be subject to additional freight charges.

Pre- or back-ordered goods:

As we source most items direct from the manufacturers, if an item is out-of-stock, it’s likely to be difficult to source anywhere in Australia. You can still place an order for this product; depending on the product, we may ask for a holding deposit which is typically 10-15%. This will secure your place in the queue. Whilst you’re in our queue you can continue to look around and, in the unlikely event that you do find the item available elsewhere, you just cancel your order with us and receive a full refund.

Once the goods become available and are allocated to your order, we’ll contact you to let you know and ask you to arrange payment at that time (all standard payment options are available).

More information:

If you would like any more information on the above, please send us an email or call us on 02 9558 3116