Shipping Policy

What is the cost of shipping? 

For Orders Under $98 Incl GST; The standard freight charge on all orders is $9.90 Flat Fee Australia Wide.

For Orders Over $98* Incl GST; Shipping is Free! (*only to an Australian delivery address and excludes bulky items and Part Shipping of Orders. See below for bulky items)

*If you order several products and one of the items is out of stock, then there may be an additional shipping fee if you wish to arrange part shipping of your order. We usually only charge a flat fee of $6.95 to part ship an order however this may vary depending on the size of the order and destination. 

**Free Shipping does not apply to new orders originating from change of mind store credit returns

Bulky Items: What is considered as a bulky item or order?

Exceptionally large or heavy items are subject to additional freight charges. Items such as; Large Printers, Telescopes, Large Tripods, Large Studio Equipment, Background Kits, Light Stands, Large sized Dry Cabinets, Paper Rolls, Large Sized Hard Cases (Pelican cases, Vanguard). This may also applies to multiple quantity orders for example if you order 2 or more quantities of the same item shipping to the same location or multiple different items shipping to the same location. 

What is the Cost of Shipping Bulky Items?

The shipping cost for bulky items or bulky orders will vary depending on the product(s) you order and also the postcode / delivery address. We will contact you before to discuss your options and freight charges and you can decide whether you would like to proceed or not. We will never charge any extra shipping fees without your approval. 

What is the transit time for your deliveries?

Once your order is despatched from our warehouse, it generally takes between 1-5 days to get delivered, subject to your location. There can be extra delays for remote locations in which case deliveries can take between 5-10 business days. 

As a guide, you could expect the following : Sydney Metro are generally around 1-3 business days. ACT and Regional NSW is around 2-4 days. Main towns in SA, VIC, QLD can take 2-4 business days. Main towns in WA would be around 3-5 business days. NT is around 5-10 business days. Since COVID, Transit times may be affected. 

What is the Method of shipping?

We currently use eParcel which is a couriered service by Australia Post.This is a standard service and not an express service. These shipments are tracked and fully insured. So if anything goes wrong, we are able to help you out. 

Do you offer Express Shipping?

Yes, we do! We can offer express shipping to most locations in Australia starting at $25 and $30 for up to 5KG (cubic weight). For express shipping on orders over 5KG, a shipping quotation will need to be arranged. Please send us an email and we'll provide you with a quote or you can call us on 02 9558 3116. ***Since COVID, Australia Post and other carriers are not guaranteeing overnight express deliveries however, express deliveries do still get priority and arrive sooner than standard deliveries. 

Can you ship to a PO Box address? 

Yes, we do. Just place your order as you normally would and enter the PO Box details in the delivery address section on the checkout page.

What is your cut-off time for shipping and How soon will our order get despatched?

Normally, orders for products that are in stock and placed before 13:00 (1:00pm) on weekdays (excluding public holidays) will be shipped on the same day or the following. 

Orders for in stock products that are placed on weekends or on public holidays will be processed on the next business day and generally ship within 1-2 days. For example if you place an order on a Saturday, your order would either ship on Monday or Tuesday. 

*The above times may be affected if we have to do a credit card security check. 

If any of the items on your order are not in stock, we will let you know as soon as possible and provide an estimated shipping time. This will normally be 3-5 days, but can be longer for more popular items.

**During seasonal times such as Black Friday, Xmas/Boxing day, EOFY and other adhoc high volume sales periods, our processing & shipping times are affected. During these times, orders for products that are in stock are generally dispatched within 5 business days from the order date.if your requirement is urgent, please call us on 02 9558 3116 and we’ll be happy to make every effort to get your order out in time for when you need it. At this point in time, in stock ready to ship items/orders can take between 3-5 business days to ship. **If you order is urgent, please contact us prior to placing your order to discuss shipping options.

If ever you’re in doubt, please call us on 02 9558 3116.

Where do we store the goods?

We store the most popular items either in our camera store based in Rockdale store or our Warehouse which is based in Sydney. However, in order to give you the best prices by keeping our costs low, some goods are shipped direct from our distributor's warehouse. This also ensures you get your order as soon as possible, but does not affect the terms and conditions of the sale.

Can you collect your order?

Yes, you can collect from our Store based in Rockdale, next to the building that houses Spotlight, Harrisscarfe and Anaconda. We're also  only 10 mins away from Sydney Airport. To help us secure stock for you, you can still place an order online and select collection as the delivery method. If the goods aren’t in stock at the time of ordering, we’ll contact you to let you know when they arrive, and again when they get here.

Out-of stock goods:

An item being listed on our website does not explicitly mean it is ready for immediate despatch, as customers may wish to preorder items or join the queue on items with a heavy backorder. Our website uses an algorithm to determine how long it will take to ship your order, however, this is just an indication, and if you need the order within a certain timeframe, please contact us for estimated shipping times.

Whilst we make every effort to ensure that the stock availability information on the site is kept up-to-date, it is not always 100% accurate and should therefore be used as a guideline only. If any part of your order is out-of-stock we will let you know as soon as possible and advise you when we expect to receive more. Part-shipment of orders (shipping the items that are available at the time with the rest to follow) is available by arrangement, but may be subject to additional freight charges.

Pre- or back-ordered goods:

As we source most items direct from the manufacturers, if an item is out-of-stock, it’s likely to be difficult to source anywhere in Australia. You can still place an order for this product; we don’t charge anything (not even a deposit) to be in the queue for pre-ordered (not yet released or available) or back-ordered (temporarily unavailable) products. Whilst you’re in our queue you can continue to look around and, in the unlikely event that you do find the item available elsewhere, you just cancel your order with us. This service costs you nothing.

Once the goods become available and are allocated to your order, we’ll contact you to let you know and ask you to arrange payment at that time (all standard payment options are available).

More information:

If you’d like any more information on the above, please send us an email.