***Processing & Transit times have been affected by COVID-19 and high volume of incoming / outgoing orders. Updated January 2022
Here at Camera Warehouse, we hope everyone is staying safe during these testing times
Our warehouse remains fully functional and we are continuing to dispatch orders but some orders can take between 4-7 working days to dispatch (Provided products are in stock). We appreciate your patience as Australia and everywhere globally are facing unprecedenteddelays due to high demand on resources being placed on third party logistics services including warehousing and courier networks.
Due to the new restrictions and lockdowns of borders from the COVID-19 outbreak, all carriers are currently experiencing significant delays.
These delays are due to:
Grounded flights - As there are far less flights interstate and overseas, and borders have been locked down or require stringent checks before crossing, it means freight is now travelling by road where it can.
Borders Locked Down – Borders have been locked down and there are large delays to get through border check points. This has added more time to deliver to these locations
Less scans for tracking – To ensure parcels keep moving, there will be limited scans on items which will result in delayed tracking. Some items may reach their destination before tracking appears.
Government Restrictions on LGAs and staffing at Depots – Staff numbers at all carrier depots have decreased to comply with current government restrictions
All Services – Currently both standard and express services are experiencing the same delays.
At the moment, we are seeing ETAs in the following transit times (once your order has been shipped) with our standard shipping service:
Sydney Metro, NSW - 2-4 business days
Melb Metro, VIC-Regional, ACT, QLD, SA – 3-7 business days
WA, TAS, NT - 4-10 business days
**Some parcels may arrive sooner, however, these will be the exception**
We understand these delays are significant, unfortunately, due to increased restrictions placed in these unprecedented times, all carriers are doing everything they can to get parcels to their destination as quickly as possible.
Please Note: If your requirement is urgent, please call us on 02 9558 3116 and we’ll be happy to confirm availability and reserve stock for you as required.
Please also see 2021 COVID-19 Update
What is the cost of shipping?
For Orders Under $98 Incl GST; The standard freight charge on all orders is $9.90 Flat Fee Australia Wide.
For Orders Over $98* Incl GST; Shipping is Free! (*only to an Australian delivery address and excludes bulky items and Part Shipping of Orders. See below for bulky items)
**If you order several products and one of the items is out of stock, then there may be an additional shipping fee if you wish to arrange part shipping of your order. We usually only charge a flat fee of $6.95 to part ship an order however this may vary depending on the size of the order and destination.
Bulky Items: What is considered as a bulky item or order?
Exceptionally large or heavy items are subject to additional freight charges. Items such as; Large Printers, Telescopes, Large Tripods, Large Studio Equipment, Background Kits, Light Stands, Large sized Dry Cabinets, Paper Rolls, Large Sized Hard Cases (Pelican cases, Vanguard). This may also applies to multiple quantity orders for example if you order 2 or more quantities of the same item shipping to the same location or multiple different items shipping to the same location.
What is the Cost of Shipping Bulky Items?
The shipping cost for bulky items or bulky orders will vary depending on the product(s) you order and also the postcode / delivery address. We will contact you before to discuss your options and freight charges and you can decide whether you would like to proceed or not. We will never charge any extra shipping fees without your approval.
What is the transit time for your deliveries?
Once your order is despatched from our warehouse, it generally takes between 1-5 days to get delivered, subject to your location. There can be extra delays for remote locations in which case deliveries can take between 5-10 business days.
As a guide, you could expect the following : Sydney Metro are generally around 1-2 business days. ACT and Regional NSW is around 2-4 days. Main towns in SA, VIC, QLD can take 2-4 business days. Main towns in WA would be around 3-5 business days. NT is around 5-10 business days. Since COVID, Transit times may be affected.
***Processing & Transit times have been affected by COVID-19. This is partially due to working with reduced staff in our warehouse & head office to keep inline with advise from NSW Health as well as delays caused by Australia Post due to a subtsantial overload on their network. Please rest assure that we are making every effort to process and ship your order in a timely manner but we would greatly appreciate some patience until we resume normal capacity again.
What is the Method of shipping?
We currently use eParcel which is a couriered service by Australia Post.This is a standard service and not an express service. These shipments are tracked and fully insured. So if anything goes wrong, we are able to help you out.
Do you offer Express Shipping?
Yes, we do! We can offer express shipping to most locations in Australia starting at $25 and $30 for up to 5KG (cubic weight). For express shipping on orders over 5KG, a shipping quotation will need to be arranged. Please send us an email and we'll provide you with a quote or you can call us on 02 9558 3116. ***Since COVID, Australia Post and other carriers are not guaranteeing overnight express deliveries however, express deliveres do still get priority and arrive sooner than standard deliveries.
Can you ship to a PO Box address?
Yes, we do. Just place your order as you normally would and enter the PO Box details in the delivery address section on the checkout page.
What is your cut-off time for shipping and How soon will our order get despatched?
Updated December 2021: Currently, due to a high volume of orders in this end of year sales period there have been delays in our processing times. Orders are generally dispatched within a week of placing an order, if your requirement is urgent, please call us on 02 9558 3116 and we’ll be happy to make every effort to get your order out in time for when you need it. At this point in time, in stock ready to ship items/orders can take between 3-5 business days to ship. **If you order is urgent, please contact us prior to placing your order to discuss shipping options.
Normally, orders for products that are in stock and placed before 13:00 (1:00pm) on weekdays (excluding public holidays) will be shipped on the same day.
Orders that are placed after 13:00 (1:00pm), on weekends or on public holidays will be processed on the next working day.
If any of the items on your order aren’t in stock, we’ll let you know as soon as possible and provide an estimated shipping time. This will normally be 3-4 days, but can be longer for more popular items.
If ever you’re in doubt, please call us on 02 9558 3116.
Where do we store the goods?
We store the most popular items either in our camera store based in Rockdale store or our Warehouse which is based in Sydney. However, in order to give you the best prices by keeping our costs low, some goods are shipped direct from our distributor's warehouse. This also ensures you get your order as soon as possible, but does not affect the terms and conditions of the sale.
Can you collect your order?
Yes, you can collect from our Store based in Rockdale, next to the building that houses Spotlight, Harrisscarfe and Anaconda. We're also only 10 mins away from Sydney Airport. To help us secure stock for you, you can still place an order online and select collection as the delivery method. If the goods aren’t in stock at the time of ordering, we’ll contact you to let you know when they arrive, and again when they get here.
Out-of stock goods:
Whilst we make every effort to ensure that the stock availability information on the site is kept up-to-date, it is not always 100% accurate and should therefore be used as a guideline only. If any part of your order is out-of-stock we will let you know as soon as possible and advise you when we expect to receive more. Part-shipment of orders (shipping the items that are available at the time with the rest to follow) is available by arrangement, but may be subject to additional freight charges.
Pre- or back-ordered goods:
As we source most items direct from the manufacturers, if an item is out-of-stock, it’s likely to be difficult to source anywhere in Australia. You can still place an order for this product; we don’t charge anything (not even a deposit) to be in the queue for pre-ordered (not yet released or available) or back-ordered (temporarily unavailable) products. Whilst you’re in our queue you can continue to look around and, in the unlikely event that you do find the item available elsewhere, you just cancel your order with us. This service costs you nothing.
Once the goods become available and are allocated to your order, we’ll contact you to let you know and ask you to arrange payment at that time (all standard payment options are available).
If you’d like any more information on the above, please send us an email.