Returns & Refunds

Camera Warehouse handles returns and refunds in accordance with the Australian Consumer Law (ACL).

Returns Authorisation Required

All returns (including faulty and change-of-mind returns) must be authorised by Camera Warehouse before being sent back.

• Please do not send goods until you have been issued a Return Authorisation (RA) number.
• Returns received without an RA number (or without the RA number clearly shown on the packaging) may be refused and returned to sender.

Return Shipping Costs

Unless required otherwise under ACL, you are responsible for all costs of returning goods to Camera Warehouse and/or the manufacturer (including change-of-mind and warranty returns).

Change-of-Mind Returns (14 Days) — Store Credit Only

Even though we are not obliged to accept change-of-mind returns under ACL, we may (at our discretion) offer a 14-day change-of-mind return on eligible items.

To be eligible for consideration:

• You must request the return within 14 days of the purchase date.
• The product must be unused, unopened, undamaged, and in original packaging.
• Proof of purchase must be provided.

If approved, we will issue a store credit only (no refund).

Discretion & Restocking Fees (Opened / Used Returns)

If the product has been opened or used, we may still consider a return at our discretion. If accepted, the return may be subject to a restocking fee (amount depends on condition, supplier policy, and whether the item can be resold as new).

Exclusions — Not Eligible for Change-of-Mind Returns

Change-of-mind returns are not available for:

• Consumables (including film)
• DSLR / Mirrorless cameras
• Lenses & lens adapters
• Software
• Memory cards
• Special order items (ordered in specifically from a supplier)
• Demo stock
• Runout / clearance / “while stocks last” items
• Items that are faulty or damaged (these are handled under warranty/ACL)

Special Order Items

Special order items may be non-returnable. Where a special order return is approved (at our discretion), it may be subject to supplier approval and/or a restocking fee, or may be refused if the supplier will not accept the return.

Faulty Goods / Warranty Returns

Where goods are faulty, your rights are covered under ACL and applicable manufacturer warranties.

Warranty returns are accepted subject to:

• The product being within the manufacturer’s warranty period
• You having contacted the manufacturer’s helpdesk and obtained a case number / reference
• The item being returned with all original packaging and contents (unless otherwise approved)
• Faults caused by misuse, physical damage, improper use, or normal wear and tear may be rejected and returned to you

Replacements are generally dispatched once the returned item is received and assessed, unless otherwise agreed.

Compatibility / Incompatible Goods

Manufacturers do not guarantee compatibility with third-party equipment. If a product is found to be incompatible with your other equipment but is not faulty, we may accept a return only in accordance with the change-of-mind policy above. We do not offer a trial period.

More Information

If you’d like any more information on the above, please send us an email.