FREQUENTLY ASKED QUESTIONS

What is the cost of shipping? 

For Orders Under $98 Incl GST; The standard freight charge on all orders is $9.90 Flat Fee Australia Wide.

For Orders Over $98* Incl GST; Shipping is Free! (*only to an Australian delivery address and excludes bulky items and Part Shipping of Orders. See below for bulky items)

*If you order several products and one of the items is out of stock, then there may be an additional shipping fee if you wish to arrange part shipping of your order. We usually only charge a flat fee of $6.95 to part ship an order however this may vary depending on the size of the order and destination. 

**Free Shipping does not apply to new orders originating from change of mind store credit returns

Bulky Items: What is considered as a bulky item or order?

Exceptionally large or heavy items are subject to additional freight charges. Items such as; Large Printers, Telescopes, Large Tripods, Large Studio Equipment, Background Kits, Light Stands, Large sized Dry Cabinets, Paper Rolls, Large Sized Hard Cases (Pelican cases, Vanguard). This may also applies to multiple quantity orders for example if you order 2 or more quantities of the same item shipping to the same location or multiple different items shipping to the same location. 

What is the Cost of Shipping Bulky Items?

The shipping cost for bulky items or bulky orders will vary depending on the product(s) you order and also the postcode / delivery address. We will contact you before to discuss your options and freight charges and you can decide whether you would like to proceed or not. We will never charge any extra shipping fees without your approval. 

What is the transit time for your deliveries?

Once your order is despatched from our warehouse, it generally takes between 1-5 days to get delivered, subject to your location. There can be extra delays for remote locations in which case deliveries can take between 5-10 business days. 

As a guide, you could expect the following : Sydney Metro are generally around 1-3 business days. ACT and Regional NSW is around 2-4 days. Main towns in SA, VIC, QLD can take 2-4 business days. Main towns in WA would be around 3-5 business days. NT is around 5-10 business days. Since COVID, Transit times may be affected. 

What is the Method of shipping?

We currently use eParcel which is a couriered service by Australia Post.This is a standard service and not an express service. These shipments are tracked and fully insured. So if anything goes wrong, we are able to help you out. 

Do you offer Express Shipping?

Yes, we do! We can offer express shipping to most locations in Australia starting at $25 and $30 for up to 5KG (cubic weight). For express shipping on orders over 5KG, a shipping quotation will need to be arranged. Please send us an email and we'll provide you with a quote or you can call us on 02 9558 3116. ***Since COVID, Australia Post and other carriers are not guaranteeing overnight express deliveries however, express deliveries do still get priority and arrive sooner than standard deliveries. 

Can you ship to a PO Box address? 

Yes, we do. Just place your order as you normally would and enter the PO Box details in the delivery address section on the checkout page.

What is your cut-off time for shipping and How soon will our order get despatched?

Normally, orders for products that are in stock and placed before 13:00 (1:00pm) on weekdays (excluding public holidays) will be shipped on the same day or the following. 

Orders for in stock products that are placed on weekends or on public holidays will be processed on the next business day and generally ship within 1-2 days. For example if you place an order on a Saturday, your order would either ship on Monday or Tuesday. 

*The above times may be affected if we have to do a credit card security check. 

If any of the items on your order are not in stock, we will let you know as soon as possible and provide an estimated shipping time. This will normally be 3-5 days, but can be longer for more popular items.

**During seasonal times such as Black Friday, Xmas/Boxing day, EOFY and other adhoc high volume sales periods, our processing & shipping times are affected. During these times, orders for products that are in stock are generally dispatched within 5 business days from the order date.if your requirement is urgent, please call us on 02 9558 3116 and we’ll be happy to make every effort to get your order out in time for when you need it. At this point in time, in stock ready to ship items/orders can take between 3-5 business days to ship. **If you order is urgent, please contact us prior to placing your order to discuss shipping options.

If ever you’re in doubt, please call us on 02 9558 3116.

Where do we store the goods?

We store the most popular items either in our camera store based in Rockdale store or our Warehouse which is based in Sydney. However, in order to give you the best prices by keeping our costs low, some goods are shipped direct from our distributor's warehouse. This also ensures you get your order as soon as possible, but does not affect the terms and conditions of the sale.

Can you collect your order?

Yes, you can collect from our Store based in Rockdale, next to the building that houses Spotlight, Harrisscarfe and Anaconda. We're also  only 10 mins away from Sydney Airport. To help us secure stock for you, you can still place an order online and select collection as the delivery method. If the goods aren’t in stock at the time of ordering, we’ll contact you to let you know when they arrive, and again when they get here.

Out-of stock goods:

An item being listed on our website does not explicitly mean it is ready for immediate despatch, as customers may wish to preorder items or join the queue on items with a heavy backorder. Our website uses an algorithm to determine how long it will take to ship your order, however, this is just an indication, and if you need the order within a certain timeframe, please contact us for estimated shipping times.

Whilst we make every effort to ensure that the stock availability information on the site is kept up-to-date, it is not always 100% accurate and should therefore be used as a guideline only. If any part of your order is out-of-stock we will let you know as soon as possible and advise you when we expect to receive more. Part-shipment of orders (shipping the items that are available at the time with the rest to follow) is available by arrangement, but may be subject to additional freight charges.

Pre- or back-ordered goods:

As we source most items direct from the manufacturers, if an item is out-of-stock, it’s likely to be difficult to source anywhere in Australia. You can still place an order for this product; we don’t charge anything (not even a deposit) to be in the queue for pre-ordered (not yet released or available) or back-ordered (temporarily unavailable) products. Whilst you’re in our queue you can continue to look around and, in the unlikely event that you do find the item available elsewhere, you just cancel your order with us. This service costs you nothing.

Once the goods become available and are allocated to your order, we’ll contact you to let you know and ask you to arrange payment at that time (all standard payment options are available).

More information:

If you’d like any more information on the above, please send us an email.

• Pay on collection at store 
  If you're collecting your order from our store, select this option and we'll take payment when you come to collect your order using credit card or cash, just like a normal shop sale
• PayPal
  We accept payments with PayPal as its definitely one of the most popular and secure payment methods available online.You can safely shop with us using PayPal as your payment method simply by choosing clicking on the PayPal logo at the checkout page. You can either pay through your PayPal account or if you don't have a PayPal account you can still pay through PayPal as a guest using your credit card.
  
• Credit/debit card (VISA & Mastercard)
  We currently accept Visa and Mastercard without any surcharges.
• Bank transfer/deposit
  If you select this option we will provide our bank details for you to make an electronic transfer, or pay direct over the counter at any Westpac branch. Please note, however, that we are unable to ship the goods until the funds have appeared in our account
• Cheque/money order
  We also accept payment by cheque or money order, so long as they're made payable to Techno Brands Pty Ltd. Once you've placed your order, send your cheque to our store address. We'll ship the goods when the cheque is banked and the funds are cleared.

We're always looking for new and innovative ways to help our customers, so if you'd like to pay using an alternative method, please let us know - we may be able to help.

If you choose to pay for your order by credit card, you can be assured that we employ the latest security measures to ensure the safety of your details. We use eWAY for our online credit card processing facility and they provide the most secure encryptions for online businesses. This includes, but is not limited to:

• We do not store your credit card details
• We will never ask you to email your credit card number to us (although we may ask for additional information to verify the details provided at order time)
• If your order is over $300 in value and or its your first time ordering with us; we will do additional security checks with you to ensure you are the genuine credit card owner that has been used. One our sales team members will get in touch with you to verify some information

If you'd like further assurance, please send us an email.

By using our website, you agree to the following conditions.

Product and pricing information

Prices of goods and services and delivery and other charges displayed on the Camera-Warehouse (www.camera-warehouse.com.au) website are current and reliable at the time of publishing, but are subject to variation without notice.

Whilst we always aim to be as accurate as possible in describing the products and in their pricing, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

People often ask how or why our prices are so low: are the goods reconditioned or refurbished or are they second hand? The answer is always NO! The goods are brand new, the same as you'd buy from any of the big-name stores, and are all supplied to us direct from the manufacturers or authorised Australian distributors and all come with standard manufacturer warranties - we dont grey import stock. Unlike some of our competitors, we are not located in the CBD therefore our rent is much cheaper and we prefer to pass on the savings to our customers. 

There are no surcharges for using credit or debit cards such as American Express (AMEX) , VISA or Mastercard. However, there is a 1.1% surcharge for using PayPal as your payment method on our website. 

All of our products are sourced from local Australian suppliers therefore they come with the Genuine Australian Manufacturers Warranties. We do not Grey Import or participate in Parallel import activities for any of our stock. Camera-Warehouse is an Authorized Australian re-seller for ALL the brands we stock. Also we are an Australian Business with a physical shop front based in Sydney. Not just a website with a .com.au domain name operating out of Hong Kong or overseas like some of our online competitors. When you purchase from us you have peace of mind knowing that you're getting a genuine product, with an Australian Warranty and also you are protected under the Australian Consumer Laws.And if in doubt, just give us a call and speak with one of our Australian photography enthusiasts based right here in Sydney. Our phone number is 02 9558 3116

All products are genuine, Australian-sourced products and are provided with full manufacturer''s warranty. This will vary between products, but is typically 12 months cover against manufacturing failure, in some cases like Canon, Nikon and Olympus Cameras and Lenses its 2 Years Warranty. 

All warranties are issued on a ''return to base'' basis. I.e. you will be responsible for the cost of returning the goods to us or the manufacturer if a claim is necessary.

For more information on warranty periods and additional information available, send us an email or call us on 02 9558 3116

Yes you can however, you pay the full price incuding the GST and you get the GST amount back from Customs at the Airport when you depart Australia. 

The Tourist Refund Scheme (TRS) allows tourists to claim back GST paid on goods purchased in Australia provided the following conditions are met:

1. Invoice total must exceed $300 incl. GST
2. The tax invoice date must be within 60 days of departure from Australia
3. The goods and tax invoice must be held in hand luggage

If you can meet these conditions, you may be eligible to claim the GST on your purchases back, effectively saving 10% on the advertised prices on our site.

One advantage of the TRS over other schemes is that you can open and use your purchases before you get to the airport (or sea port) and don't need to present all packaging when claiming the GST back.

For more information, please visit our Tourist Refund Scheme Page

Are you having issues with a Camera or another product you purchased from us?

Dont stress - we're here to help! 

First call to action would be to get in touch with us to see if we can trouble shoot or resolve your problem over the phone or via email.

If we can't resolve the issue and your product is still under the manufacturer's warranty, you may need to send it back to the supplier for a warrany assesment. 

In most cases, it's very easy and much quicker for you to deal direct with the supplier or manufacturer in relation to a warranty problem however, if you wish for us to step we'd more than happy too. 

If you would prefer to deal direct with the supplier or manufacturer, here are some of their details: 

- If you're experiencing problems with your Canon camera, please contact Canon Customer Service on 13 13 83

- For Nikon service and support, please call Nikon Australia on  (02) 8767 6900

- For service and support of your Olympus digital camera, please call 1300 659 678

- For service and support of your Pentax digital camera, SLR or accessories, please call Pentax on 03 9823 1555

-  For service and support of your Fujifilm cameras or lenses please call (02) 9466 2600

- For service and support of your DJI Drones and Accessories - please email support@dji.com

For any other service related enquires, please call us on 02 9558 3116 or send us an email