2/07/2007 5:32:00 PM by paul
We regularly hear from customers that are confused about what 'grey' or 'parallel' imported goods are. Very simply, these are goods that are intended for sale in overseas markets, but brought to Australia to sell here instead. The main difference between Australian-sourced and grey-imported goods is in the warranty (grey imports are not provided with an Australian manufacturer's warranty), but other differences can include the country of manufacture, the language used in the manuals provided, lack of included extras, etc.
The shop or website where the grey goods are purchased may offer their own warranty, but you should be clear about the terms and conditions of this warranty before purchase as it may not include the level of service you'd get from the manufacturer.
If no warranty is offered with the purchase, the manufacturer may still repair the goods, but this will be at a cost to you, and this is often greater than the price difference of buying Australian in the first place.
PLEASE NOTE: The above is also true if you purchase the goods overseas yourself
Camera-Warehouse sources all products direct from the manufacturers or their authorised distributors in Australia and all products are provided with at least 12 months manufacturer's warranty. We can also provide extended warranties of up to 4 additional years from Australia's leading photographic equipment warranty provider, PhotoTechnical.
If you have any questions regarding the above, please send us an email.