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How soon do we ship your order?
Orders for products that are in stock and placed before 14:00 on weekdays (excluding public holidays) will normally be shipped on the same day.
Orders that are placed after 14:00, on weekends or on public holidays will be processed on the next working day.
If any of the items on your order aren't in stock, we'll let you know as soon as possible and provide an estimated shipping time. This will normally be 3-4 days, but can be longer for more popular items.
As a basic rule:
- If the item says 'Ships today/tomorrow' - this means we have the item in stock and will ship on that day
- If the item says 'Normally 3-4 days' - this means that we do not have the stock in-store and will have to order from our suppliers, but we are not aware of any delays
- If the item says 'Ships in X days/weeks' - this means that we don't have the item in stock at the shop, and we're expecting it to be available in the time shown
- If the item says 'ETA TBA' - this means that we are aware of significant delays in sourcing this product
- If the item says 'Delivery Overdue' - this means that we were expecting to receive the item by now, but it hasn't arrived; delivery should be imminent
If ever you're in doubt, please call us on 1300 304 165.
Where do we store the goods?
We store the most popular items in our new Sydney CBD store. However, in order to give you the best prices by keeping our costs low, some goods are shipped direct from our distributor's warehouse. This also ensures you get your order as soon as possible, but does not affect the terms and conditions of the sale.
Can you collect your order?
Yes, you can collect from our Sydney CBD store. To help us secure stock for you, you can still place an order online and select collection as the delivery method. If the goods aren't in stock at the time of ordering, we'll contact you to let you know when they'll arrive, and again when they get here.
Out-of stock goods:
Whilst we make every effort to ensure that the stock availability information on the site is kept up-to-date, it is not always 100% accurate and should therefore be used as a guideline only. If any part of your order is out-of-stock we will let you know as soon as possible and advise you when we expect to receive more. Part-shipment of orders (shipping the items that are available at the time with the rest to follow) is available by arrangement, but may be liable to additional freight charges.
Pre- or back-ordered goods:
As we source most items direct from the manufacturers, if an item is out-of-stock, it's likely to be difficult to source anywhere in Australia. You can still place an order for this product; we don't charge anything (not even a deposit) to be in the queue for pre-ordered (not yet released or available) or back-ordered (temporarily unavailable) products. Whilst you're in our queue you can continue to look around and, in the unlikely event that you do find the item available elsewhere, you just cancel your order with us. This service costs you nothing.
Once the goods become available and are allocated to your order, we'll contact you to let you know and ask you to arrange payment at that time (all standard payment options are available).
More information:
If you'd like any more information on the above, please send us an email.
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